Dear customer,
Thank you for purchasing our LUPU product. To ensure that you can fully enjoy our products and provide you with better after-sales support, we provide the following backpack warranty service instructions:
Warranty period:
Our backpack products enjoy a certain warranty period after purchase. Please refer to your purchase voucher or warranty card for detailed warranty period information.
Warranty coverage:
During the warranty period, we will provide free warranty services for the following issues:
Production manufacturing defects: quality issues such as zippers, fasteners, and seams.
Material issues: such as leather cracking, fading, etc.
Warranty process:
If any quality issues are found with the product during normal use, please send a description of the problem, photos, and purchase proof to our after-sales email (or specify contact information).
Our after-sales team will process your information as soon as possible and confirm the warranty application with you.
If the product needs to be returned for repair, we will provide detailed return instructions and logistics information.
After evaluating and confirming the issue, we will provide you with free repair or replacement services.
The warranty does not include the following situations:
Artificial damage: such as accidental tearing, scratches, wear, etc.
Abnormal use: such as overloaded use, improper cleaning, prolonged exposure to sunlight or rainwater, etc.
Kind reminder:
Warranty services may be affected by factors such as region and product type, and the specific warranty policy is subject to the actual situation.
In order to better protect your rights, please keep your purchase voucher, warranty card, and product related information properly.
We are committed to providing you with high-quality products and after-sales service. We hope you can have a pleasant experience using our backpack products. If you have any questions or need help, please feel free to info@gzlupu.com Contact our customer service team.
Thank you for your support and trust!